Voice + WhatsApp ordering and reservation support during rush hours
Staff can't answer phones during service rushes
Phone calls go unanswered during peak hours — missed reservations and takeout inquiries
Customers call for basic info: hours, menu items, dietary options, directions
WhatsApp messages pile up during busy periods with no one available to respond
No structured way to capture what customers ask about most frequently
AI phone + WhatsApp agent for hours, menus, and reservations
An AI voice agent handles calls during busy periods — answering questions about hours, menu items, dietary accommodations, and directions. WhatsApp bot handles text inquiries 24/7. Special requests and large party reservations escalate to a manager automatically.
Step-by-step flow from initial contact to resolution
"Do you have any gluten-free pasta options?" — AI voice agent picks up
RAG retrieves menu information and dietary accommodation details from restaurant documents
Voice agent describes gluten-free options with accurate details from the actual menu
"Can I book a table for 20 people next Saturday?" — intent classified as booking
Large party reservation triggers escalation rule — call routed to manager with transcript
Text questions about hours, location, and daily specials answered automatically on WhatsApp
How data flows through the system for this use case
Phone call or WhatsApp
Vapi STT or OmniBot text
Menu + policies KB
Booking detection, special requests
Routine: auto | Complex: manager
Phone calls are handled by the Vapi voice agent, WhatsApp by OmniBot. Both search the same menu and policy knowledge base. Intent classification identifies booking requests and special accommodations, triggering escalation to staff when needed. Routine questions are handled automatically.
Technologies powering this solution
Custom-built for your specific documents, workflows, and channels.