Employee self-service assistant for policies, benefits, and procedures
HR teams answering the same handbook questions every day
Employees repeatedly ask about PTO policies, benefits enrollment, and expense procedures
HR spends significant time on questions that are already answered in the employee handbook
Policy documents get updated but employees don't re-read them — they just ask HR again
Remote teams in different time zones need answers outside standard business hours
Internal AI assistant trained on company policies and handbooks
An AI assistant trained on your employee handbook, benefits guides, expense policies, and onboarding documents. Available via internal chat widget for office employees and WhatsApp for remote teams. Every answer cites the specific policy document for accountability.
Step-by-step flow from initial contact to resolution
"How many PTO days do I get after 2 years?" — via internal chat widget
RAG retrieves the PTO policy section from the employee handbook
Employee receives the exact policy with page reference from the handbook
Team member in a different time zone asks at midnight via WhatsApp
Identical accurate answer delivered on WhatsApp — same knowledge base, consistent information
Dashboard shows PTO is the most asked topic — HR decides to send a policy reminder
How data flows through the system for this use case
Internal widget or WhatsApp
OmniBot multi-channel ingress
Employee handbook + policy KB
Citation-backed policy answers
Question analytics + gap reports
Employees ask questions through the internal widget or WhatsApp. OmniBot routes messages through the RAG pipeline which searches employee handbooks and policy documents. Responses cite specific policy sections. HR gets analytics on question patterns and knowledge gap reports.
Technologies powering this solution
Custom-built for your specific documents, workflows, and channels.